Terms of service

Des Moines Roadside Rescue arranges roadside help 24/7 across Polk, Dallas, Warren, Madison, Jasper, Marion and Guthrie counties in Iowa: towing, winch-outs, flat tire changes, replacement tires, jump starts, battery replacement, car lockouts, fuel delivery and small mobile-mechanic repairs. The service does not include making, cutting or programming keys, or any locksmith work.

Calls to Des Moines Roadside Rescue are answered 24/7 by IC Roadside and Keys LLC dispatch in Iowa City, Iowa. Dispatch sends an available tow truck or roadside technician, which may be an independent company, and tells you the price before anyone is sent.

Every service has a base price on the price card. Availability, the time of day or night, distance, weather, the type of vehicle and similar factors can raise the final price, which you get before anyone is sent. You pay nothing unless you say yes to it. You also agree to the timing before help is sent, along with any cash part and whichever cancellation, gone-on-arrival or service-call fees could apply.

No job goes ahead without a card on it, even when you plan to pay part in cash. Card details given to dispatch are not charged right away: the amount is placed on hold before help is sent and collected after the job. If a cash part was agreed before dispatch, you pay the tow operator or technician exactly that amount at the scene; any other amount has to come through dispatch as a new price you approve first. The receipt shows both the card charge and the cash amount you agreed.

Three fees can apply, and each is part of what you approve before dispatch: a cancellation fee; a gone-on-arrival fee, for when help gets to the location and the vehicle is not there; and a service-call fee, for when help comes out but the job cannot be done, for example because more work is needed and you decline the new price.

If the tow operator or technician finds that more work is needed, they report it to dispatch, and you get a new price for that work to approve or decline. Should you decline when the original job cannot go ahead without that work, the service-call fee is paid from the hold, whatever remains of it is released, and dispatch offers you a tow or a referral.

When no tow operator or technician is free to take the job, dispatch tells you so, deletes the payment details you gave, and charges nothing.

You may schedule a job days ahead of time. Booked jobs need a card too, cash part or not, but the card sits on file with no hold until the job time; the hold goes on at or shortly before that time, as help is sent, and the charge follows the job. If arranging help changes the price, you approve the new price before anything goes ahead.

Call (515) 585-8351, answered 24/7.