Privacy
Here is what Des Moines Roadside Rescue keeps from a call to (515) 585-8351 or a request sent through the form, and who gets to see it.
Answered day and night, 24/7. Hear the price and the timing, say yes, and help is dispatched.
Tell us the road, the nearest exit or mile marker, or the cross street where you stopped.
Who runs this site
Des Moines Roadside Rescue and this website are operated by IC Roadside and Keys LLC, an Iowa limited liability company (Iowa Secretary of State business no. 856531, filed January 26, 2026).
Who answers your call
Calls to Des Moines Roadside Rescue are answered 24/7 by IC Roadside and Keys LLC dispatch in Iowa City, Iowa. Dispatch sends an available tow truck or roadside technician, which may be an independent company, and tells you the price before anyone is sent.
What we keep
When you call or use the request form, we keep what you tell us: your phone number, where the vehicle is, what went wrong, and, if you give them, your name and any other details. The request form reaches us through Netlify Forms, the service that runs this site's form.
Your card
Every job needs a card, even when part is paid in cash. Card details you give are not charged on the spot: they are used to place a hold before help is sent and to charge the job once it is done, and if the job is called off before anyone is sent, they are deleted.
What the person sent to you sees
The person sent to the job gets only what the job needs: the vehicle's location, a way to reach you, the job details you confirmed and any cash amount you agreed to.
Photos and your receipt
Photos are taken of the job, and when it is done the tow operator or technician returns a completion form, with photos and signatures, to dispatch. Your receipt, given after the job, sets out what was charged to the card and any cash amount you agreed.
Questions
Any question about your information can go to (515) 585-8351, which is answered 24/7.